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Call To Deliver


Order The SM Store items from the comforts of your own home.
Have a personal shopper pick your items for you in-store!
Pay online or via COD, and earn SMAC points!





Speak to a representative via Viber, Facebook Messenger, or the SM Call to Deliver hotline #143SM (#14376) to place your orders.


Wait for an order confirmation from a personal shopper including instructions for payment and delivery.


Send proof of payment to your personal shopper, and wait for your items to be delivered to your doorstep!


You can also fill out this form and we'll connect you to your preferred The SM Store branch. All inquiries sent beyond 7:00 PM daily will be processed the following day.

Preferred Mode Of Contact *

The SM Store requests for your personal data to address your inquiry and complete your purchase. You may also receive corporate communications about our services. By submitting this form, you agree to Call To Deliver’s Terms & Conditions.

Your message has been sent!

How to order:
  • Speak to a representative via Viber, Facebook Messenger, or The SM Call to Deliver hotline #143SM (#14376) to place your orders.
  • Send the following information:
    1. Full Name
    2. Mobile Number
    3. Order/s (brand, type, and/or variant) with quantity of pieces
    4. SMAC or SMAC Prestige number (if applicable, to earn points)

  • Submission of the following information means you agree to The SM Store’s Privacy Policy.

  • A personal shopper will get in touch with you regarding order confirmation, payment, and delivery.
How to pay:

The following modes of payment will be accepted:

  • Cash On Delivery (COD)
  • Card-present transaction
  • Online payment via iPay88
    - Credit card
    - Debit card
    - Bank deposit/transfer
    - Digital wallets (Gcash, GrabPay, Paymaya) 

The SM Store will never ask for your credit, debit, and bank account details. Please report any suspicious activity to your local police or cybercrime authority.


What are the item/s that can be ordered?

Please check out our catalog for a list of featured items and best-sellers that you can order. If there’s anything you need that’s not in the catalog, just let your personal shopper know and we’ll help you shop for it. 


Is there a minimum purchase requirement?

There will be no minimum purchase requirement for customers.


What time can I order item/s?

You can place your orders between 10:00 AM to 7:00 PM daily. For bulk gift orders, however, there’s a cut-off time of 4:00 PM daily to ensure we’ll be able to deliver your gifts to their respective recipients on time. Orders placed beyond these cut-off schedules will be confirmed the next day.


What time can I order during the holidays?

Please take note of these Call to Deliver hours for the following dates:

  • December 24 and 31, 2020: 9:00 AM to 7:00 PM
  • December 25, 2020: 12:00 NN to 9:00 PM
  • January 1, 2021: CLOSED


When will the item/s be delivered?

All orders placed and paid within the store’s operating hours will be delivered the next day!


How much is the delivery fee?

The SM Store will charge a flat rate delivery fee of P100 for regular Call to Deliver orders. For gift deliveries, The SM Store will charge a flate rate delivery fee of P200. For inter-island, inter-province, oversized, or bulk order deliveries, actual delivery fee may vary depending on quantity and location.


Aside from the in-house delivery service provided by The SM Store, customers can also have their items shipped via a third-party service. However, customers will need to shoulder the fees stated on the app.


Can I have gifts delivered via SM Call to Deliver?

You can! Simply mention to your personal shopper that you’ll be sending out gifts and provide needed details such as name and address of receiver.


Will I be able to earn points for delivery transactions using my SMAC?

Yes. Members and cardholders of the following loyalty programs may earn points for delivery transactions:

  • All SMAC types

  • All SMAC Prestige types

  • All BDO Rewards types

  • Baby Company MOM Card

  • The Body Shop Love Your Body Card

  • Supplies Station SSI Card

  • All PRiMO Card types

How to reach us

Reach us via our Call to Deliver official hotline at #143SM (#14376), daily from 10:00 AM - 7:00 PM or send a message to The SM Store’s official Facebook page. 


Join our official Viber group to stay updated on the latest promos and announcements from The SM Store.